GPhC Suspends Superdrug Pharmacist for Discriminatory Refusal to Dispense Gender-Affirming Hormone Therapy

Date of Decision: August 6, 2026

Registrant's Role: Pharmacist

Allegations:

• The registrant, while working as the Responsible Pharmacist on 3 October 2024, was alleged to have failed to provide person-centred care by refusing to dispense Patient A’s prescribed medication: when the medication was clinically indicated; without a clinical reason and/or justification; without making enquiries of, or consulting with, Patient A’s prescriber and/or GP; without recording the decision.
• The registrant allowed a junior member of staff to convey the registrant’s concerns and dispensing decision to Patient A.
• The registrant’s conduct in refusing to dispense Patient A’s medication was discriminatory.
• In a public area of the pharmacy, the registrant communicated views contrary to NHS guidance by indicating: disagreement with the COVID-19 vaccine; that the registrant would promote people not taking the vaccine.

Outcome: 6 month suspension

GPhC Standards Breached:

• Standard 1 – Pharmacy professionals must provide person-centred care.
• Standard 2 – Pharmacy professionals must work in partnership with others.
• Standard 3 – Pharmacy professionals must communicate effectively.
• Standard 4 – Pharmacy professionals must maintain, develop and use their professional knowledge and skills.
• Standard 5 – Pharmacy professionals must use professional judgement.
• Standard 6 – Pharmacy professionals must behave in a professional manner.

Case Summary

Original Case Document