Lloydspharmacy Pharmacist Issued Warning for Dispensing Error, Data Misuse, and Improper Staffing Practices

Date of Decision: March 26, 2025

Registrant's Role: Pharmacist

Allegations:

Failing to report a Schedule 2 Controlled Drug dispensing error and instead visiting the patient’s home without appropriate authorisation.
Accessing and using patient data (home address) from another pharmacy branch without proper justification.
Allowing an unemployed former work experience individual to work in the pharmacy without proper employment arrangements.
Facilitating improper payment for that individual by authorising false overtime claims through a colleague (a relative of the individual).

Outcome: Formal warning issued

GPhC Standards Breached:

Standard 2 – Work in partnership with others
Standard 5 – Use professional judgment
Standard 6 – Behave in a professional manner
Standard 7 – Respect and maintain a person’s confidentiality and privacy
Standard 8 – Speak up when things go wrong
Standard 9 – Demonstrate leadership

Case Summary

The General Pharmaceutical Council (GPhC) investigated the registrant after Lloyds Pharmacy (now McKesson UK) raised concerns regarding two separate incidents involving professional misconduct.

1. Dispensing Error and Data Misuse

On 5 February 2022, the registrant made a dispensing error involving Physeptone 1mg/ml oral solution (a Schedule 2 Controlled Drug). Instead of following proper procedures:

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Full allegations considered by the GPhC
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